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General Signage FAQ

General Signage FAQ

Do I download the video into the machine?

The internal memory will be inconvenient for you to update the contents. So I recommend you to use the SD card, you can download the video into the SD card for the machine.

How long is the battery life.

The battery life depend on the battery attribute: capacity and efficiency. For example, suppose the D battery you test with 1.5V / 10000 mAH, 8 pcs battery with 6V / 10000 mAh *2, and efficiency 70~80%. 1 A= 1 000 mA= 1 000 000 uA. For 7″ SAD0705K, consumption (standby) 5V/<1 mA, consumption (playing) 5V/450-550 mA;
8 pcs battery can last playing: 20000 mAh / 550 mA * 0.7= 25.5 H

Does the advertising player need power connection?

Yes, it need to power connection. It can be adapt to your country power.

Can be installed in the internal memory or SD card about videos?

For the standalone version, the videos needs to be installed in the SD card or USB driver, and then you plug SD card or USB driver into the unit. It will play automatically after power on.
For the Android version, videos will be installed in the server.

Does the advertising player need drivers for USB?

The USB is able to connect with computer, it doesn’t need drivers.

Can the supplier print and stick a graphic design onto the white frame?

Yes,  it’s OK to provide print service.

What is the internal memory size?

Internal memory is 1-2G optional.

Does the digital signage plays stills and video?

This digital signage not only can play video but also can play image.

Does the devise plays built in speaker?

Yes, it with good quality built in speaker.

Does the plug for electricity compatible for Australia?

Yes, it is with Austrlia plug. We will equip different plug according to export country.

How long the warrant time is?

The warranty time is 1 year. And the digital signage can use at least 5-10 years are no problem.

Does the TFT screens contain the mercury?

Our series TFT screen unit is comply with RoHs,  the mercury content is within a approval limit range.

What is IR touch 2 / 4 touch panel?

The IR Touch means  the infrared touch  ( one of the touch technology name) . 2/4 /8 point , meaning there are multi touch  for instance 2 point you can touch 2 positions at same time on the panel.
Normally , 4 points would be regular.

How is it powered?

Usually we’ll recommend you to use the plug.

Does need to pay duty or tax to the UK?

Nope, it doesn’t any charge.

Is it easy to upload to the screen?

Yes, for poster, you could just change it;
For signage, SD card / USB is easy to change the content.

What type of warranty does the display come with?

The quality warranty we can offer is 13 months.

How many buttons does the advertising player have?

Standard the advertising player can support 6 buttons, 4 buttons to control videos, 2 buttons to control volume, you can choose to have 1-6 buttons.

Is it touch screen?

Yes, it is with capacitive touch screen.

Could I install APK to the LCD monitor?

Yes, with rooted Android, it could support to install APK.

Is it fixed wall mounting?

Yes, it is.

Does it have touch interface?

Some advertising display haven’t touch function.
I’ll advice you to customize advertising display with touch function, it is more useful and convenience for user.

Does it support the WiFi?

Yes, the network advertising display support WiFi, and to realize the remote control by WiFi.

Could I customize Bluetooth function?

Yes ,we can do bluetooth 4.0.

Do you do Linux OS or Android system?

Yes, we usually do Android system. Android system support website visiting.

What is about the push button?

When you press the button ,it will auto play the video. we can add function for the buttons on the side if you need it. Standard player can support 6 buttons, 4 buttons to control videos, 2 buttons to control volume, you can choose to have 1-6 buttons.

Is your product qualitative? do you have references?

Yes, our screens are mainly for export to Europe, North America, Australia, NZ etc.
Our clients included : USA Carrefour, Walmart, Bose, Bosch.
Bish creative display, Australia POP IMPACT Display, Gush Creative Display, Consortium 360 etc.

How does the software update the displays screen remotely by WiFi?

Installing on computer and connect to the display by WiFi, and then files could be downloaded from the server.

Can you supply us with this type of frame without acrylic panel?

Yes, we can supply you the frame without the acrylic panel. And black is optional color.

Will the current mounting hole that is in the tablet right now still be there?

NO, the device with VESA will not have the current mounting hole.

Is it possible to make the power cord longer with the converter no in the middle of the cable?

The cable can be longer with DC part, since AC part is produced with a fixed mode.

Can you find a 12v to 5v converter with the right connection to the device?

Yes, we can help to find a 12v to 5v connector to make sure you can use it well.

Do you have a LCD screen with good viewing angles and the micro switch option?

Yes, we have a open frame screen can support HD1080P video, unfortunately it can not add micro switch or motion sensor as it with metal case.

Does the floor stand come with both a Circle and X base?

Yes, it comes with both a Circle and X base.

What is warranty on screen life?

The warranty on screen life is 5000hrs.

Does the products have one USB port?

Yes, there are one SD card and one USB slot.

Does the unit need any maintenance?

If there is no any damage, it won’t need maintenance,  just don’t let it continuously work long time in wet environment.

Can videos be programmed for every unit?

Yes, videos can be programmed for every unit when using remote server (Android version).

Does the software provide any alarm when something is wrong ?

No, right now the software doesn’t have this kind of function. We are trying to do it, but it takes time.

Is it possible to program stand by and on periods of time?

Yes,  android system with 3G function, and you can setup a switching on and off time.

How is the customization?

we are support customization service of logo and colors.

Are you sure that it can built-in battery function on rechargeable?

Yes, we have done such cases, and we will provide sample for you to test first.

What are the dimensions?

We offer the 10″ / 15.6″ /  18.5″  /  21.5″  etc for optional.

What type of touch screen do you offer?

We offer 10 points capacitive touch screen. We have 46 inch Samsung panel, 8mm bezel, 450nits brightness;
55 inch 3.5mm, 5.3mm Samsung or LG panel, 450nits brightness.

How could I install android display?

Both table stand or wall mount is ok.

How long will it take from door to door for delivery of the devices to the UK?

usually 3-5 days.

Can I use your brochure for advertising in the UK?

Yes, it’s ok.

Can I change the WiFi digital model on the screen by computer

Yes, you could make your own programs by computer. One server (computer) could control many players even they are in different places while playing the same program at the same time.

What certificates do you supply?

We can supply CE & ROHS to you.

How long it take to produce with an approximate date of completion?

For sample, 3 days;
For 5000pcs, 30-40 days.

Would I use a L/C or a trade draft to conduct payment?

Ok, we accept paypal, TT or western union.

Are the spare parts included in the coverage in the contract with biotic SAS?

Yes, it’s ok

Why don’t you send 1 Dongle for each display where a dongle is needed?

Usually for one country, 1 dongle is enough, because you just need one server, then you can control all the displays. If each display has a dongle, then it’s meaningless for the remote control, you know we offered you the software for free of charge, and include 1 dongle, if you need each dongle for each display, maybe need to pay the extra cost for the dongles.

Could I put our labels onto the back side of each display?

You can send the labels to us before shipment, so you will design the label by yourself, no need us to send it to you.

Could you send me a copy as PDF or word file of documents and operating manuals?

Yes, the documents include CE copy, PL and invoice, CD for software, usually we don’t put paper operating manuals, of course we can send a copy to you as PDF or word file.


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